Privacy Policy

Last Updated: 4 June 2026

The HumAIne Touch (ABN 81 274 242 553) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that you provide to us directly or through your use of our website and services. This may include:

Information You Provide Directly

• Contact Information: Name, email address, phone number, job title, organisation name
• Business Information: Industry sector, organisation size, role, areas of interest
• Communications: Messages you send via contact forms, email, or chatbots
• Survey Responses: Information submitted through our AI Readiness Questionnaire or other assessment tools

Information Collected Automatically

• Usage Data: Pages visited, time spent, navigation paths, referring URLs
• Device Information: Browser type, operating system, IP address, device identifiers
• Chatbot Conversations: Messages exchanged with our AI assistants (Kai and Nova) for quality assurance and service improvement

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide AI consulting services, assessments, training, and support
• Communication: To respond to inquiries, send appointment confirmations, and provide updates about our services
• Business Operations: To manage client relationships, process bookings, and maintain records
• Service Improvement: To analyse chatbot conversations and website usage to improve our AI systems and user experience
• Marketing: To send relevant information about our services (with your consent, and with the option to opt out at any time)
• Legal Compliance: To meet legal and regulatory obligations

3. AI-Powered Services Disclaimer

Our website uses artificial intelligence systems, including chatbots powered by Claude (Anthropic). Important notes about our AI services:

• AI systems may occasionally produce inaccurate or incomplete information
• Conversations with our chatbots are logged for quality assurance and service improvement
• AI-generated responses are for general informational purposes only and do not constitute professional advice
• You should verify all AI-generated information independently before making decisions
• Do not share sensitive personal information (passwords, credit card details, health records) with our chatbots

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• Encrypted data transmission (HTTPS/SSL)
• Secure server infrastructure hosted in Australia
• Access controls and password protection for internal systems
• Regular security reviews and updates
• Staff training on privacy and data security obligations

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may disclose your information to:

Service Providers

• Anthropic (Claude API): AI model provider for chatbot functionality (US-based, data may be processed overseas)
• Zoho CRM: Customer relationship management (Australian data centre)
• Google Workspace: Email and productivity tools (data stored in Australia where possible)
• Calendly: Appointment scheduling (US-based)
• Make.com: Workflow automation (EU-based)

Cross-Border Disclosure: Some of our service providers are located overseas (primarily in the United States and European Union). When we disclose your information to overseas recipients, we take reasonable steps to ensure they handle your information in accordance with the Australian Privacy Principles.

Legal Requirements

We may disclose your information if required by law, court order, subpoena, or to protect our legal rights.

6. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint if you believe we have mishandled your information

To exercise any of these rights, please contact us using the details below.

7. Cookies and Tracking

Our website uses essential cookies for functionality (e.g., remembering chatbot conversation state). We do not currently use third-party analytics or advertising cookies. If this changes, we will update this policy and seek your consent where required.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Calendly for bookings). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

9. Children's Privacy

Our services are intended for business and professional use. We do not knowingly collect personal information from individuals under 18 years of age without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

We will respond to your inquiry within a reasonable timeframe (typically within 30 days).

Complaints Process

If you are not satisfied with our response to your privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC):

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